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Phishing email scams are a common trick used by cybercriminals. So how do you make sure you're "the one that got away?" What it means and how to stay safe — in two minutes or less.

Phishing is one of the most common tricks used by cybercriminals — not just a bad spelling of “fishing.” What is it? How does it trick people? And how do you make sure you’re “the one that got away?”*

What’s phishing?

Phishing is an email scam. A scammer impersonates a person, a company or an organization via email to steal your private information.

How does it work?

A phisher sends you an email with a link to click, an attached file, or a link to download malware. Clicking links can download harmful programs, or take you to fake sites (that look legit) to ask you for your personal information. Downloading a file in an email may install software that harms your devices and steals your info.

How can you identify and avoid phishing?

Here are three questions to ask if you receive an email that seems … phishy.

  • Is this too good to be true? You’ve won a million dollars!!! Click this link to claim your cash! While a million dollars or a free trip would be nice, if it seems too good to be true, don’t click or download anything.
  • Who sent this — really? Even if the sender’s email looks legitimate, it could be faked. If you receive an “urgent” email from someone claiming to be a relative (or Nigerian prince) ask yourself, “Would my mom send an email instead of calling?” or, “How did royalty get my email?” Always verify the identity of the email sender in-person or with a phone number you already know is real. Like already in your contacts, or on the back of your credit card.
  • Is this email asking for personal details? Your bank, credit card company or internet provider will never ask for personal information by email. Neither will your mom. She’ll call. But you should really call her.

 
If you receive an email from RBC that you think is suspicious, don’t click it. Ask yourself these questions and forward it to phishing@rbc.com — then delete it. And here’s how to communicate with RBC safely.

*Dad joke.