This year, Canadians from all walks of life and across the country were forced to deal with change and uncertainty like never before. People, businesses and even financial institutions had to adapt to a new way of life and quickly pivot to address the new realities that were in front of us – and changing daily.
RBC’s commitment to our clients isn’t new – it’s integral in everything we do and drives us to be better every day. This year, we demonstrated just how strong that commitment is, offering support, advice, relief and a listening ear when our clients needed it most. We offered proactive and authentic outreach and response, and made over a million calls to check in with our clients. We launched products and initiatives to support people and businesses manage their finances, and provided over funding for Canadian small businesses.
RBC receives Customer Service Excellence Award (and 9 others)
Our efforts did not go unnoticed. In the recently released Ipsos 2020 Financial Service Excellence Awards, RBC Royal Bank was honoured with the overall Customer Service Excellence award among the top 5 banks, and received 10 out of 11 awards.
While our work is not motivated by accolades or awards, this recognition is meaningful because it comes from the voices and perspectives of Canadians. Over 48,000 people were surveyed, and their choice of RBC as the bank that stands out most in its service to customers and communities could not make us more proud.
The Awards
RBC Royal Bank received the following awards, either shared or solo:
- Customer Service Excellence
- Recommend to Friends or Family
- Value for Money
- Values My Business
- Financial Planning & Advice
- Branch Service Excellence
- ATM Banking Excellence
- Online Banking Excellence
- Mobile Banking Excellence
- Live Agent Telephone Banking Excellence
Introduced in 1987, the Customer Service Index (CSI) survey generates the winners of the annual Finance Service Excellence Awards (formerly Best Bank Awards). This year’s awards were based on the combined results of 48,284 completed surveys from the 2020 CSI program year ending September 2020 and are based on a demographically and regionally representative sample of Canadians.
This article is intended as general information only and is not to be relied upon as constituting legal, financial or other professional advice. A professional advisor should be consulted regarding your specific situation. Information presented is believed to be factual and up-to-date but we do not guarantee its accuracy and it should not be regarded as a complete analysis of the subjects discussed. All expressions of opinion reflect the judgment of the authors as of the date of publication and are subject to change. No endorsement of any third parties or their advice, opinions, information, products or services is expressly given or implied by Royal Bank of Canada or any of its affiliates.
